Introduction
Smart Home Germany ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website and services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you. The types of information we collect include:
1.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Profile Information: Information you provide in your user profile, such as your address, preferences, and other personal details.
- Communication Information: When you contact us through our contact forms, email, or other communication channels, we collect the content of your messages and any additional information you provide.
- Payment Information: If you make purchases through our website, we collect payment information, including credit card details, billing address, and other financial information necessary to process your payment.
- Survey Responses: Information you provide when participating in surveys, feedback forms, or research activities.
1.2 Information We Automatically Collect
- Usage Information: We collect information about your interactions with our website, including pages visited, time spent on pages, links clicked, and other actions taken on our site.
- Device Information: Information about the device you use to access our services, including device type, operating system, browser type, IP address, and device identifiers.
- Location Information: With your consent, we may collect precise location information from your device.
- Log Data: Our servers automatically record information when you use our website, including your IP address, browser type, referring/exit pages, and timestamps.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information, please see our Cookie Policy section below.
1.3 Information from Third Parties
- Social Media Information: If you choose to connect your social media accounts to our services, we may collect information from those accounts, such as your profile information and connections.
- Partner Information: We may receive information about you from our business partners, such as when they help us with marketing and promotional activities.
- Public Information: We may collect information about you that is publicly available.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To provide, operate, and maintain our website and services, including processing transactions, sending confirmation emails, and providing customer support.
- Improving Services: To improve and personalize your experience with our website and services, including by analyzing how users interact with our platform.
- Communication: To communicate with you, including responding to your inquiries, providing information about our services, and sending administrative messages.
- Marketing: With your consent, to send you marketing communications about our products, services, and promotions that may be of interest to you.
- Security: To detect, prevent, and address technical issues, fraud, security breaches, and other potentially prohibited or illegal activities.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
We process your personal data based on one or more of the following legal bases:
- Your consent
- The necessity to perform our contractual obligations to you
- Compliance with our legal obligations
- Our legitimate interests, which do not override your fundamental rights and freedoms
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Partners: We may share information with our business partners to offer joint promotions or products that may be of interest to you.
- Affiliates: We may share information with our affiliates (companies that control, are controlled by, or are under common control with us) for business purposes.
- Legal Authorities: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, user information may be one of the transferred assets.
- With Your Consent: We may share information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties.
4. Your Rights and Choices
Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.
Marketing Communications
You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, updating your communication preferences in your account settings, or contacting us using the information provided at the end of this policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data
- Implementation of firewalls and intrusion detection systems
- Regular security assessments and testing
- Access controls and authentication procedures
- Staff training on data protection and security practices
While we take reasonable steps to protect your information, no security system is impenetrable, and we cannot guarantee the security of your data transmitted to our site. Any transmission of personal information is at your own risk.
6. International Data Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal data to other countries, we will ensure that appropriate safeguards are in place to protect your data, such as:
- Transferring data to countries that have been deemed to provide an adequate level of protection by the European Commission
- Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
- Implementing appropriate technical and organizational measures to protect your data
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure of your personal data
- The purposes for which we process your personal data
- Whether we can achieve those purposes through other means
- Applicable legal requirements
When we no longer need your personal data, we will securely delete or anonymize it.
8. Cookie Policy
Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
Managing Cookies
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
When you first visit our website, you will be presented with a cookie banner that allows you to accept or customize your cookie preferences.
9. Children's Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to delete that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
We will obtain your consent to any material changes if and where this is required by applicable data protection laws. We encourage you to periodically review this page for the latest information on our privacy practices.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Smart Home Germany
875 George Hills North
Scarlettport SE11 5SD
Phone: +448866496174
Email: [email protected]
Data Protection Officer
You can contact our Data Protection Officer directly at [email protected].
Supervisory Authority
If you are located in the European Union and believe we are processing your personal data in violation of the GDPR, you have the right to lodge a complaint with your local data protection authority.
